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Return Policy

HOW TO MAKE A RETURN?

The right to return can be exercised up to 14 working days from the date of delivery of the order.

1 – It is necessary to send the return form by e-mail to info@comoframe.it indicating:

Order number;
Item code (s) you wish to return;
Motivation;
Pickup address;

2 – As soon as our customer service takes charge of your email, it will contact you to set a useful date for the collection of the product by courier.

3 – Remember that in order to make the return it is necessary that the products are intact, unused or opened and preferably shipped in the original packaging accompanied by the duly completed “delivery note and return form” (you can find it downloadable from the Comoframe website ).

4 – When we receive the goods, the amount spent will be re-credited with the same method used for your purchase, according to the timing provided by the credit institution.

5 – In case of cash on delivery, it will be necessary that you provide us with the IBAN code and the name of the account holder, in order to proceed with the refund by bank transfer.

Do you need more information? Write us on info@comoframe.it for questions or clarifications.