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Terms and Conditions


If you send an order through www.comoframe.it, once the order has been accepted, a sales contract has arisen between you and the company Comoframe S.r.L, with registered office at Via Giosuè Carducci, 125 and VAT number. IT10550280969; this contract is governed by these Conditions and more precisely by the Purchase Conditions mentioned below.


Please read these Purchase Conditions carefully before ordering Products from the Platform online.


These Purchase Conditions govern all sales offers and contracts relevant to the sale and delivery of Products by us. In other words, you accept these Terms of Purchase when (i) order something from the Platform, (ii)

Deviation from these Purchase Conditions is only possible with our written consent.


All Products presented on the Platform are subject to availability. This means that, although it is our intention that our Platform coincides with stock reserves, it is possible that a Product presented on the Platform is no longer available for purchase.

There may be negligible differences in color or other properties between the images displayed and the Products, which depend on technical reasons, such as differences in image acquisition or display technologies. Comoframe assumes no responsibility for such differences or discrepancies. No one can claim rights based on writing errors, product descriptions or obvious errors on the Platform.


You cannot purchase Products through the Platform if you are under the age of 14.

You warrant that the information you provide to us in an inquiry or order is accurate and complete.


The following provisions apply to all types of Products. All information contained on the Platform are invitations to trade only. In other words, the information is neither offers to sell nor binding contracts. You agree that your order is an offer to purchase the Products listed in your order.

All orders that you send are subject to our acceptance. We have the right to pre-check an order at any time and / or to refuse it; we are not required to justify the decision, and for this we assume no responsibility towards you or third parties. If we do not confirm acceptance of your order within ten working days, the order is deemed to have been rejected.

We may decide at our discretion not to accept your order. Here are some examples of cases in which we can refuse your order:

If the Product or Products, despite appearing on the Platform, are no longer available.
If we are unable to obtain authorization for your payment;
If there are restrictions on the shipment of a particular Product;
If the Products appearing on the Platform contain errors, especially if manifest, such as errors in the price or in the description or presentation;
If technical problems prevent us from processing your Order;
If we know or have reasons to suspect that an order has been placed using any software, robot, crawler, spider or other automated device.

In the event that we do not accept your order or part of it, we will have the right to cancel the order or the part in question, without liability to you or to third parties. Following cancellation, we will, of course, refund you the amount paid to us as consideration for the order or part of the order that we have canceled.

We reserve the right to cancel your order, for the reasons described above in this article 2.4 under letters a) to f) even after the conclusion of a sales contract, thus terminating the sales contract. Following cancellation, we will, of course, refund you the amount paid to us as consideration for the order or part of the order we have canceled.

After your order has been successfully received, we will send you an acceptance email indicating your order number and details of the Products you have offered to purchase as well as data on delivery services. The acceptance of your order and the conclusion of a contract for the sale of the Products between you and us will take place only if, and from the moment in which:

You receive confirmation from us that the Products have been sent to you from our warehouse; or
You receive confirmation from the carrier that you can already collect the Products, if this option is offered on the Platform and you have chosen to collect the Product or Products at a carrier’s location or the carrier has deposited the Products at the place intended for collection; or
You receive confirmation from us that you can already collect the Products at your chosen adidas store, if this option is offered on the Platform and you have chosen to collect the Products you have ordered and paid for via the Platform at an adidas store ( Click & Collect).

Please note that it is possible that the Click & Collect functionality available on the Platform in your country does not contain the option to order and pay for the Product via the Platform (as described in article 2.4. Number iii), but gives you the possibility to book a Product on the Platform and then purchase it and pay on the spot in an adidas store. This way of booking with Click & Collect is only possible for certain adidas stores whose list appears on the Platform during purchase. If you purchase the reserved Product, enter into a sales contract with the local adidas retailer of your choice. Consequently, if you intend to return the Product or Products, you must do so at that same store, and under the terms of return of this one. Therefore, the provisions of articles 2.13, 2.14 and 2.15 do not apply because these apply only to the return of Products purchased through the Platform.


All Products will remain the property of Comoframe until you have paid all amounts due to us under any contract, including previous or subsequent or partial expenses and deliveries. You may not sell, eliminate or encumber any Product until ownership has passed to you.


We are not liable for damage resulting from incorrect transport and handling of the Products, in particular if carried out in non-compliance with the instructions.


Without prejudice to your right of withdrawal, it is possible, in certain certain circumstances, to cancel your order for Products. For further information, consult the “Return Policies” section of the Platform.


The prices indicated are VAT included. Prices are expressed in euros (EUR). Comoframe reserves the right to change prices before you place an order.

We reserve the right to change, limit or terminate special offers or discounts at any time.


To find out which payment methods are available, consult the “Accepted Payment Methods” section


If we choose to issue or make available an invoice, or are legally required to do so, we reserve the right to issue or make available electronic invoices, and you accept this form of invoicing.


We will deliver the goods to the address indicated by you. We can only deliver goods to a home or office address, or to a delivery point of a transporter.

Orders will be shipped on working days that are not holidays in the territory where our warehouse is located. We therefore ask you to take into account public holidays, including national and local ones, in your country of residence. Deliveries will take place on working days that are not holidays in your country. Please note that public holidays may vary from country to country and from year to year.

For detailed information on delivery times, please check the specifications of the different types of delivery in the subsection “Costs and Delivery Times” on our Platform. Delivery times are indicative and should therefore not be considered as peremptory deadlines. The mere delay in a delivery period does not give you the right to seek compensation. In the unlikely event that, once the sales contract has been entered into, we are not, or are no longer able to deliver your order or part of it, and we are not responsible for this situation, we have the right to terminate the sales contract. . Of course, we will let you know as soon as possible, and refund the amount already paid.

2.13 Policies for returns and withdrawal

To obtain practical information and instructions on returning Products, read the subsection “Return Policies” in the Platform.

2.14 Legal right of withdrawal

You have the right to withdraw from the contract within fourteen (14) days without giving reasons.

The withdrawal period runs up to fourteen (14) days from the date on which you, or a third party designated by you, who cannot be the carrier, took possession of the Products, or, if your order contained more Products to be delivered separately. , starts from the delivery of the last Product or Products relating to your order (hereinafter “Withdrawal period”).

To re-enter the Withdrawal Period, you must let us know, before the Withdrawal Period expires, that you are exercising your right of withdrawal.

Immediately after, or in any case within fourteen (14) days from the day on which you notify us of your withdrawal from the sales contract, you must return or send, properly packaged, the Products in accordance with the Return Policy and withdrawal described in article 2.13. To meet this deadline, you just need to send the Products by the deadline.

If you withdraw from a sales contract during the Withdrawal Period in accordance with our Return Policy (Article 2.13 and this Article 2.14), we will refund all sums paid to us by you, including delivery charges (subject to that the order contains only the standard Product (s) and except for additional charges incurred because you have chosen a delivery method other than the cheapest standard delivery offered by us, if available), no later than fourteen (14) days from date on which we received notice of withdrawal from this Agreement. For this refund we will use the same payment method that you used for the first transaction, unless we agree with you on a different method; in no event will we charge you for such refunds. We may withhold the refund until we have received the returned Products, or, if earlier, until the date on which you have provided proof that you have returned the Products.

You will have to pay the reduction in value of Products only if the reduction in their value is due to an unsuitable transport done in your name, given the nature, characteristics and functioning of the Products.


The returned Products are inspected in Comoframe’s Quality Assurance Department and the customer will be reimbursed if the damage is due to a manufacturing defect or deviation from factory specifications. We undertake to fully refund the amount paid for defective Products.

If the problem has a cause other than the quality of the materials or the assembly process, we will return the original Product to you. We do not make refunds for Products:

purchased from sources other than the Platform;
damaged by misuse or negligence (eg damage from chemicals, caustics, open flames, high temperatures, sharp objects, etc.); and / or
damaged as a result of improper use or activities other than those for which they are intended.
Please note that the foreseeable lifespan for a Product depends on the person using the Product, the conditions of use, and how the user usually wears it. We do not replace our Products that are damaged by normal wear or that have exceeded the life span reasonably attributable to the Product.

Our Customer Service Department can offer you assistance. Do not hesitate to send us your questions and comments.


3.1 Introduction

These Terms of Use govern your access to and use of the Platform, as well as the use of the software contained in the Platform (“Software”).

Your access to the Platform and your use of the Platform, the materials, products and services available through the Platform are governed by these Terms of Use, regardless of whether or not you have an account linked through the Platform to your name and / or yours contact details (“Account”).

Please read these Terms of Use carefully before using the Platform. If you decide to continue using the Platform or access it after having had the opportunity to read these Terms of Use, you acknowledge that Comoframe, by offering you the Platform for free, has provided you with a service in exchange for which you accept these Terms of Use. ‘use.

If you do not agree to abide by these conditions of use, do not access the Platform and do not use it.

3.2 Information on the protection of personal data

The Platform’s Privacy Policy describes how we collect information about you via the Platform and use and disclose it to others.

3.3 Changes to these Terms of Use

We can modify these Terms of Use at any time if we have good reasons to deem it necessary (also for safety and compliance with current legislation). We will notify you as early as possible (and we can do so by informing you of the changes when you enter the Platform, or by sending you a notification to the contact details provided by you and / or by any means we deem appropriate).

It is possible that, in certain circumstances, we may find it necessary for you to download the latest version of the Platform and / or accept a new version of these Terms of Use before continuing to use the Platform. By continuing to use the Platform, you implicitly accept any changes to the conditions and / or updates to these.

3.4 Copyright and ownership

All content represented or displayed on the Platform, including, without limitation, text, graphics, photographs, images, moving images, sound and illustrations protected by intellectual property laws, and which is not User Provided Content (collectively “Content”) is owned by Comoframe.

You are not permitted to use the Platform or any Content for any purpose for which it is not intended. Unless otherwise indicated by us to you on the Platform, you may view, print and download documents found on the Platform for personal and informational use only.

You are not allowed to modify materials or copy, distribute, transmit, display, perform, reproduce, publish, license, use to create derivative forms, transfer, or sell information or works contained in the Platform.

You are required to comply with all the laws that affect you and the use you make of the Platform. The Platform, its Content and all related rights will remain, unless otherwise expressly agreed, the exclusive property of Comoframe or its licensors. You will not remove any copyright, trademark or other proprietary notices from material found on the Platform.

3.5 Accuracy of Information

It is our intention to ensure that the information contained on the Platform is complete, accurate and current. Despite our efforts, sometimes they may not be. Please note that we are under no obligation to ensure the accuracy of this information or to update it. You must not rely on this information. If you do, it is at your own risk.

3.6 Minors
In order to access or use the Platform, you must be at least 14 years of age.

3.7 The information provided by you

When you provide us with information about you or other users of the Platform, as well as when you create an Account, you agree as follows: (a) you provide accurate and up-to-date information, and do not provide any information that you could pretend to be another person; and (b) ensure the accuracy of such information and update it immediately. If you provide information about you that is false or inaccurate, as well as if we have good reason to suspect that such information is false or inaccurate, we reserve the right to suspend or terminate any account you have formed, to refuse to provide you with services on the Platform, and / or to deny you any current or future use of the Platform or parts of it.

3.8 User Provided Content

You know and agree that all information, data, or other material uploaded, posted, transmitted, published, displayed or otherwise made available through the Platform, including information that you share with other users of the Platform or make available to them (“User Provided Content”), are the sole responsibility of you or the person from whom such User Provided Content originates. This means that you, and not us, are responsible for all User Provided Content that you upload, post, transmit, post, view or otherwise make available via the Platform.

We do not control the User Provided Content posted; therefore we do not guarantee the accuracy, integrity or quality of User Provided Content. In addition, the purpose of the User Provided Content is for informational purposes only, and is not intended to replace consultations, diagnoses or treatments that are the responsibility of medical professionals. You understand that, by using the Platform, you may be exposed to User Provided Content of an aggressive, indecent or objectionable nature.

We are not responsible for User Provided Content, and we will not be liable for any loss or damage caused by User Provided Content or your use of it or your reliance on it.

When you upload, post, transmit, display or otherwise make User Provided Content available via the Platform, you agree as follows:

You own all rights inherent in such User Provided Content;
You have waived all moral rights you have with respect to such User Provided Content, including, without limitation, the right to be identified as the author of such Content;
You have the right to allow us to use such User Provided Content within the limits of these Terms of Use;
all User Provided Content posted by you is accurate, does not violate these Terms of Use, will not violate any contractual provisions to which you are currently bound or will be bound in the future, do not and will not violate any provisions of current law, and will not cause prejudice to natural or legal persons;
She is at least 16 years of age.

3.9 Registration and password

It is possible that, before you are granted access to certain pages of the Platform, you are permitted or required to register or to obtain a username and password. You acknowledge and agree to take responsibility for keeping your username and password confidential, and to be fully responsible for any use you make of your username, password and / or account, whether or not authorized by You. You undertake to immediately notify us of any unauthorized use of your username, password or account, as well as any other breach of security involving access to the Platform through your account. You understand that you are responsible for any loss or damage suffered by us or any other natural or legal person as a result of another using your username, password or account due to your negligence in doing everything possible. to keep your account information secure and confidential.

3.10 Operation of the Platform and termination of this contract

We reserve the right to do at any time, in our sole discretion and without notice, the following: (i) modify, suspend, or terminate the operation of or your access to the Platform or parts of the Platform, or terminate the contract between you and us under these Terms of Use, and do so for any reason, including, without limitation, if you breach these Terms of Use. (ii) modify the Platform or any part of the Platform; (iii) interrupt the regular operation of the Platform, or any part of the Platform, if it is necessary to perform ordinary or extraordinary maintenance, correct errors or make other changes to the Platform.

In case of cancellation of the contract under these Terms of Use for any reason:

all rights recognized to you under these Terms of Use will be extinguished;
You must immediately cease all activities to which these Terms of Use entitle you, including the use of the Platform;
must immediately delete or remove the Platform from your devices and immediately destroy all complete or partial copies of the Platform that are in your possession, in your custody or under your control, and, if requested by us, certify to us (or a person designated by us) who did so.

3.11 Access to the Platform

Neither Comoframe nor any of its affiliates guarantees that the functions contained in the Platform will be free from interruptions or errors, or that such defects will be corrected.

We may suspend, revoke, permanently discontinue or modify the Platform or any part of it without notice.



If you have any questions or comments about the Platform or the adidas Terms, as well as if it is hopefully unlikely that you would like to make a complaint, please do not hesitate to contact our Customer Service Department as indicated in the “Contact” section of the Platform.

As an alternative, you can also write to the following address:

Customer Service Comoframe
Via Giosuè Carducci, 125 – Sesto San Giovanni, 2099 (MI)


In case of discrepancies between the Comoframe Conditions and the content of other parts of the Platform or in hyperlinks, the Comoframe Conditions of this document prevail.


We reserve the right to make changes to these Terms at any time.

The use of this Platform, as well as any sales contract between you and us, will be governed by the version of the Comoframe Conditions in force at the time you sent your order through this Platform, or, if applicable, on the date in which you browse this Platform.

Please check the Comoframe Terms periodically to be aware of any changes.


Comoframe fully observes the protection of the personal data of those who access the Platform and use it. For more information on how we use cookies, on the type of information we collect, on how and for what purpose we use your information and in what circumstances we make your information known to third parties, you can consult the sections of the site dedicated to Privacy and to the management of Cookies. By submitting a purchase order you agree and intend that we can collect, use, store and process your personal data.